Purchases and refunds

Refund Policy

Last updated: September 17, 2026

Seller: David Alcantara de Jesus Oliveira
Contact: david.ssp2017@gmail.com

Important: the exact refund or guarantee period for the product must match the period configured and displayed in Hotmart checkout. Do not publish a different number on the sales page.

Digital-product refunds

Spanish Survival is a one-time digital purchase unless the checkout clearly states otherwise. The refund or guarantee period that applies to a transaction is the period shown to the buyer at checkout and in the buyer's Hotmart purchase details, together with any mandatory consumer rights that apply.

How to request a refund

For purchases processed through Hotmart, buyers can use Hotmart's refund flow or the options available in their Hotmart purchase account. The transaction number from the purchase confirmation may be required.

Processing

Approved refunds are generally returned through the applicable payment method according to the payment provider's processing rules and timelines. Card issuers, banks and local payment methods may take additional time to display the credit.

Duplicate or unrecognized charges

If you believe you were charged twice, do not recognize a transaction, or have a billing problem, contact Hotmart through the purchase-support options and contact Spanish Survival support once the launch support address is published.

Mandatory rights

Nothing in this policy limits statutory refund, cancellation or consumer-protection rights that cannot be waived in your jurisdiction.